You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within one week of giving your package to the return shipper.
Please forward the original order e-mail you received from us with your reason for the return; hit "reply" or send to "email@example.com"
We use USPS Priority Mail for most domestic and international shipments. Orders usually ship from Winston-Salem, NC 27105 and typically take less than a week to reach most domestic addresses; USPS aims for delivery of 2-3 days. For large orders, please contact us about other shipment options.
All orders will be shipped within 5 business days. If you need special or expedited shipping, please contact us.
We can ship to virtually any address in the world. However, there may be restrictions on some products and some destinations may require additional handling fees to ensure your order reaches you.
Also note that some foreign shipments may be delayed by customs inspections and you may be charged additional duties and fees by your home country. We are not able to estimate these customs considerations and recommend checking with your local post or customs authority.